Information & Support Portal
Affiliated with government authorities. Legal advice.Mon–Fri • 09:00–18:00 CET/CEST

Structured EU case review for crypto-related losses

We help you organise evidence, understand what happened, and prepare the next steps for platforms, banks, or official reports — with realistic expectations.

Evidence-led review of transactions and timelines
Clear guidance on reporting and documentation
Privacy-first intake under GDPR principles
No wallet keys

Outcomes vary by case.

Case Review Snapshot

Select incident type
Wallet address / Tx hash
Screenshots or emails
Platform details

Usually within 1–2 business days (CET/CEST)

1
Submit details
2
Evidence review
3
Action plan

Security reminder

Never share seed phrases or private keys — including people claiming to ‘recover’ funds.

GDPR-first handling
Secure intake
No keys requested
Clear communication

Case scenarios we commonly review

Examples are illustrative. Past cases do not predict outcomes.

EU/EEA • Typical pattern

Investment platform impersonation

Reviewed: deposit trail and platform communications

Prepared: evidence pack for bank/exchange inquiries

Next steps: reporting options and safety hardening

Typical pattern

Phishing / approval-based drain

Reviewed: approvals, token movements, and timestamps

Prepared: incident timeline + platform report checklist

Next steps: revoke approvals guidance and reporting

Typical pattern

Impersonation via messaging apps

Reviewed: contact trail and transaction sequence

Prepared: documentation for dispute/reporting workflows

Next steps: account security actions and follow-up plan

We provide investigative support and documentation guidance.

How the process works

1

Secure intake

Share what happened through our EU-focused form.

2

Evidence review

We organise the timeline and check available documentation.

3

Action plan

You receive clear next steps and reporting/documentation guidance.

4

Updates

We stay available for follow-ups and additional documentation.

Service charter

First reply is typically within 1–2 business days (CET/CEST).

Encrypted handling and limited internal access.

We never request seed phrases, private keys.

Clear status updates and documented next steps.

Request a case review

Information is handled confidentially under GDPR principles.

Before you submit

Use approximate figures if unsure
Include a Tx hash if available
Do not share seed phrases or private keys

Frequently asked questions